Privacy Policy – q789com Pakistan Online Casino

1. Overview

This Privacy Policy describes how q789com ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of players who register and use the q789com website and services. It applies to all Pakistani players and to all interactions with the platform — registration, deposits, gameplay, withdrawals, customer support, and marketing communications.

By registering an account at q789com, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. This Policy should be read alongside the q789com Terms and Conditions.

q789com is committed to handling personal data responsibly. We collect only what is necessary, we hold it only as long as required, and we never use it in ways that contradict what is stated in this Policy.

2. What We Collect

q789com collects personal data across three broad categories. The following table provides a clear breakdown:

3. How We Collect Your Data

q789com collects personal data through the following channels:

• Directly from you — when you complete the registration form, make a deposit or withdrawal, contact customer support, or respond to a promotional communication.
• Automatically during platform use — technical and gameplay data is generated and recorded as a natural part of the platform's operation whenever you browse, log in, play a game, or process a transaction.
• From payment providers — when you initiate a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard, the payment provider communicates transaction confirmation data to q789com. This is necessary to credit your account or process your withdrawal correctly.
• From identity verification providers — if q789com uses a third-party KYC (Know Your Customer) service to verify your identity documents, that provider may share verification results with q789com.
• Through cookies and similar technologies — as described in Section 6 of this Policy.

4. How We Use Your Data

q789com uses personal data for the following purposes. Each use has a corresponding lawful basis:

• Account management — to create and maintain your q789com account, authenticate your identity at login, and manage your account settings and preferences. (Basis: contract performance)
• Transaction processing — to process PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard and to maintain accurate financial records. (Basis: contract performance, legal obligation)
• Identity and age verification — to confirm that you meet the 18+ age requirement and that your identity matches the registration details provided. (Basis: legal obligation)
• Platform security and fraud prevention — to monitor for suspicious activity, detect and prevent fraud, identify prohibited conduct such as multi-accounting, and protect the financial integrity of the platform. (Basis: legitimate interest)
• Responsible gaming monitoring — to identify patterns of play that may indicate problem gambling and to enforce voluntary limits, cooling-off periods, or self-exclusion agreements. (Basis: legal obligation, legitimate interest)
• Customer support — to respond to your queries, resolve disputes, and provide assistance with your q789com account. (Basis: contract performance)
• Legal and regulatory compliance — to meet anti-money-laundering (AML) obligations, respond to lawful authority requests, and maintain records required by applicable law. (Basis: legal obligation)
• Platform improvement — to analyse aggregated, anonymised usage patterns to improve the q789com platform, game selection, and user experience. (Basis: legitimate interest)
• Marketing communications — to send promotional offers, bonus notifications, and platform updates, where you have opted in to receive them. (Basis: consent)

5. Sharing Your Data

q789com does not sell your personal data. We share it only with the following categories of third parties, and only to the extent necessary for the stated purposes:

Game Software Providers

Providers such as PG Soft, Pragmatic Play, Habanero, Jili Games, and others supply the games available on q789com. These providers may receive limited technical data (such as session tokens) necessary to deliver the game software to your device. They do not receive your full identity, payment details, or financial history.

Payment Processors

Easypaisa, JazzCash, NayaPay, SadaPay, your bank (for IBFT), and Visa/Mastercard networks receive the transaction data necessary to process your deposit or withdrawal. This is an unavoidable part of processing a payment and is no different from the data sharing that occurs whenever you use these services for any other purpose.

Identity Verification (KYC) Providers

Where q789com uses a third-party KYC service, your identity document data may be transmitted to that provider in encrypted form for verification. q789com selects KYC providers that operate under equivalent or stricter data protection standards.

Law Enforcement and Regulatory Authorities

q789com may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required or permitted by law — for example, to respond to a lawful court order or to meet anti-money-laundering reporting obligations.

Business Transfers

In the event that q789com undergoes a merger, acquisition, or sale of assets, player data may form part of the transferred assets. Any successor organisation would be required to honour the terms of this Privacy Policy or to provide players with advance notice and an opportunity to close their accounts.

6. Cookies

q789com uses cookies and similar browser technologies to operate the platform, remember your preferences, maintain your login session, and — where you have consented — to provide personalised content.

Types of Cookies Used

• Strictly necessary cookies — Required for the platform to function. These include session authentication cookies that keep you logged in between page loads. These cannot be disabled without breaking core platform functionality.
• Functional cookies — Remember your preferences such as language and display settings to improve your experience on return visits to q789com.
• Analytics cookies — Collect anonymised data about how players navigate and use q789com, helping us identify and fix problems and improve the platform over time. This data is aggregated and cannot be used to identify individual players.
• Marketing cookies — Used only where you have explicitly opted in to receive targeted promotional communications. These help q789com ensure that promotional messages are relevant to your gaming preferences.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect platform functionality. For full instructions on how to manage cookies in popular Pakistani mobile browsers (Chrome on Android, Safari on iOS), visit your browser's help section.

7. Data Security

q789com takes the security of your personal data seriously and maintains a range of technical and organisational safeguards to protect it:

• SSL/TLS encryption on all data in transit between your device and q789com servers.
• Encrypted storage of sensitive data at rest, including identity documents and payment information.
• Access controls limiting internal access to personal data on a strict need-to-know basis, with audit logging.
• Regular security assessments and penetration testing of the platform infrastructure.
• Incident response procedures ensuring that any data breach is identified, contained, and communicated to affected players promptly.

Despite these measures, no digital platform can guarantee absolute security. If you believe your q789com account has been compromised, please contact support immediately. We will investigate and take appropriate action without delay.

8. Data Retention

q789com retains personal data for the following periods:

• Active account data — retained for the duration of your account's activity on q789com.
• Financial transaction records — retained for a minimum of five years following the transaction date, in accordance with anti-money-laundering record-keeping requirements.
• Identity verification documents — retained for a minimum of five years following account closure or the last transaction, for legal compliance purposes.
• Customer support communications — retained for three years following resolution of the relevant query or complaint.
• Marketing consent records — retained for the duration of your consent and for three years following withdrawal of consent, as evidence of your prior authorisation.
• Technical and gameplay logs — retained for 12 months from creation for operational purposes, then deleted unless required for an open dispute or investigation.

Following the expiry of the applicable retention period, personal data is securely and permanently deleted from q789com systems unless an ongoing legal obligation or active dispute requires continued retention.

9. Your Rights

As a q789com player, you have the following rights in relation to your personal data. These rights can be exercised by contacting the q789com support team:

q789com will respond to rights requests within 30 days. In cases of complexity or high volume, this may be extended by a further 30 days with notice. We may need to verify your identity before processing a rights request to protect against fraudulent requests from third parties.

10. Children

q789com is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and permanently delete all associated data.

If you are a parent or guardian and believe that a minor in your household has registered at q789com, please contact our support team immediately so we can act without delay.

11. International Data Transfers

q789com's primary operations are centred on Pakistani players and the platform infrastructure is managed with Pakistan-based users as the primary consideration. However, certain technical services and game software providers operate servers located outside Pakistan.

Where personal data is transferred to, processed by, or stored on servers outside Pakistan, q789com takes steps to ensure that appropriate safeguards are in place. These include contractual data protection clauses with service providers and selection of providers that operate under internationally recognised data protection standards.

All PKR financial transactions at q789com are processed through Pakistani payment providers (Easypaisa, JazzCash, NayaPay, SadaPay, Pakistani banks for IBFT). Financial data associated with these transactions is handled within Pakistan's financial network infrastructure.

12. Marketing Communications

q789com sends promotional communications about bonuses, new games, special events, and platform updates. These are sent by SMS to your registered mobile number and by email if you have provided one.

Marketing communications are entirely opt-in. During registration, you will be asked whether you consent to receiving them. You can withdraw this consent at any time by:

• Updating your communication preferences in the q789com account settings;
• Clicking the unsubscribe link in any marketing email; or
• Contacting q789com support and requesting removal from the marketing list.

Withdrawal of marketing consent will not affect the receipt of essential account communications (such as deposit confirmation, withdrawal notification, and security alerts) which are necessary for the operation of your account and cannot be opted out of while your account remains active.

13. Policy Changes

q789com may update this Privacy Policy from time to time to reflect changes in law, platform features, business practices, or data handling. When material changes are made, we will notify registered players via SMS, email, or in-platform notification at least seven days before the updated Policy takes effect.

The date of the most recent update is shown at the top of this page. We encourage you to review this Policy periodically. Continued use of q789com after a notified change takes effect constitutes acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data q789com holds about you, please contact us. Our support team is available 24 hours a day, seven days a week, in both Urdu and English.