Legal & Policy

Terms and Conditions – q789com Pakistan Online Casino

These are the rules that govern your relationship with q789com. Please read them carefully before registering or placing any bets. They are written in plain English so Pakistani players can understand exactly where they stand.

Last updated: January 2025

What These Terms Mean for You

Six principles that guide every rule on this page at q789com.

Plain Language, No Legal Jargon

q789com writes its terms in everyday English so Pakistani players can understand their rights and responsibilities without needing a lawyer to decode them.

Your Account is Protected

q789com maintains strict one-account-per-player policies and bank-grade encryption on all personal data and transactions to keep your account and funds secure at all times.

PKR Transactions Throughout

All financial dealings at q789com — deposits, withdrawals, bonuses, and displayed balances — are conducted in Pakistani Rupees with no hidden currency conversion charges.

Transparent Bonus Terms

Wagering requirements, eligibility rules, and expiry dates for every q789com promotion are stated clearly in PKR amounts — before you claim, not hidden in fine print after.

Responsible Gaming First

These terms are designed to protect players as much as the platform. Deposit limits, cooling-off periods, and self-exclusion are built into every q789com account — not offered as an afterthought.

Updates Are Notified

Whenever q789com updates its Terms and Conditions, registered players are notified before the changes take effect. Continued use of the platform after notice constitutes acceptance of updated terms.

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Important: By registering an account at q789com or using any part of the platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree to any part of these terms, please do not use q789com.

Acceptance of Terms

These Terms and Conditions ("Terms") constitute the entire legal agreement between you ("Player", "you", "your") and q789com ("we", "us", "the Platform"). They govern your access to and use of the q789com website, mobile interface, games, promotions, and all related services.

By completing the q789com registration process, clicking "I agree", making a deposit, or placing a bet, you confirm that you have read these Terms carefully and accept them without reservation. These Terms apply alongside the q789com Privacy Policy and Responsible Gaming Policy, both of which form part of this agreement.

q789com reserves the right to update or amend these Terms at any time. Changes will be communicated to registered players by email or in-platform notification at least seven days before they take effect where reasonably practicable. Continued use of the platform following notification of changes constitutes acceptance of the revised Terms.

Eligibility

To open and maintain a q789com account you must meet all of the following criteria at the time of registration and on a continuing basis throughout your use of the platform:

  • You must be at least 18 years of age. q789com operates a strict zero-tolerance policy on underage gambling. Age verification may be requested at any point during your account lifetime.
  • You must be registering as an individual in your own name and for your own personal use only. Corporate accounts and accounts opened on behalf of another person are not permitted.
  • You must not be a current employee, contractor, or close family member of an employee or contractor of q789com or any of its affiliated game provider partners.
  • You must have the legal capacity to enter into binding agreements under the laws applicable to your location.
  • You must not be registered on any self-exclusion list that you have personally applied for through q789com. Players who have self-excluded are prohibited from attempting to open new accounts.
Age Verification: q789com may request documentary proof of age at any time. Until age verification is satisfactorily completed, withdrawals may be withheld and access to certain features restricted. Any winnings obtained during an unverified period where the player is subsequently found to be underage will be forfeited.

Account Registration

One Account Per Player

Each individual player is permitted to hold one q789com account only. Opening multiple accounts — whether under the same name, different names, different payment methods, or different devices — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of balances and winnings.

Accuracy of Information

When registering at q789com you are required to provide accurate, current, and complete information including your legal full name, valid mobile number, and date of birth. Providing false or misleading registration information is a breach of these Terms.

Account Security

You are responsible for maintaining the confidentiality of your q789com login credentials. Do not share your password with anyone. If you suspect unauthorised access to your account, contact q789com support immediately. We will never ask you for your password through any communication channel.

Account Verification (KYC)

q789com may require identity verification (Know Your Customer, or KYC) at any point. This typically involves providing a copy of a government-issued identity document (CNIC, passport, or driving licence). Verification requests must be completed within 14 days. Failure to complete verification may result in restriction of withdrawals and ultimately account closure.

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Deposits & Withdrawals

Deposits

q789com accepts deposits in Pakistani Rupees (PKR) through the following methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit or credit cards. The minimum deposit amount is Rs 200. There is no maximum deposit limit under standard account terms, though limits may be applied at q789com's discretion during verification periods.

Deposits from Easypaisa and JazzCash mobile wallets are credited to your q789com account instantly under normal operating conditions. IBFT transfers may take up to four banking hours. Card deposits typically settle within minutes but are subject to your issuing bank's processing times.

Withdrawals

Withdrawals are processed back to the same payment method used for the most recent deposit wherever possible. This is a standard anti-money-laundering requirement, not an arbitrary restriction. The minimum withdrawal amount is Rs 500. Easypaisa and JazzCash withdrawals are processed within five minutes under normal platform conditions. IBFT withdrawals may take one to four banking hours depending on your bank.

Withdrawal Conditions

Before any withdrawal can be processed, you must have deposited and wagered a minimum of your total deposit amount at least once on real-money games. Bonus funds are subject to wagering requirements as detailed in Section 5. q789com reserves the right to request identity verification before processing any withdrawal, regardless of the amount.

All transactions at q789com are conducted exclusively in Pakistani Rupees (PKR). There are no foreign exchange conversion charges applied by q789com on any deposit or withdrawal. What you deposit is what we receive. What we send is what you receive.

Deposit and Withdrawal Limits Summary

Method Min Deposit Min Withdrawal Withdrawal Time
EasypaisaRs 200Rs 500Under 5 minutes
JazzCashRs 200Rs 500Under 5 minutes
NayaPayRs 200Rs 500Under 15 minutes
SadaPayRs 200Rs 500Under 15 minutes
IBFTRs 500Rs 1,0001–4 banking hours
Visa/MastercardRs 500Rs 1,0001–3 business days

Bonuses & Promotions

Welcome Bonus

New players at q789com are eligible for a 100% first deposit match welcome bonus up to Rs 20,000. The minimum qualifying deposit for the welcome bonus is Rs 200. The bonus is credited automatically to your account following your first deposit.

Wagering Requirements

All bonuses credited to your q789com account are subject to a wagering requirement of 20× the bonus amount before any withdrawals can be processed. For example, a Rs 1,000 bonus requires Rs 20,000 in total bets to be placed before withdrawal eligibility is achieved. Different game categories contribute differently to wagering requirements:

  • Slots: 100% contribution towards wagering requirements
  • Fishing Games and Crash Games: 100% contribution
  • Live Casino and Table Games: 20% contribution
  • Esports Betting (pre-match): 50% contribution
  • Esports Betting (live/in-play): 30% contribution

Bonus Expiry

Welcome bonus funds and any associated wagering requirements must be completed within 30 days of the bonus being credited. Reload bonuses and other promotional bonuses carry their own individual expiry periods, which are stated at the time of the promotion. Uncompleted wagering requirements and unexpired bonus balances are removed at expiry without replacement.

General Bonus Rules

  • One active bonus per player at any given time. You cannot hold two active bonuses simultaneously.
  • Bonuses are for personal use only. Sharing, transferring, or selling bonus funds to another player is prohibited.
  • q789com reserves the right to modify, suspend, or cancel any promotion at any time. Players who have already claimed a bonus will not be retroactively affected by cancellation.
  • Any evidence of bonus abuse — including but not limited to opening multiple accounts to claim the same bonus — will result in forfeiture of all bonus funds and associated winnings, and may result in account suspension.

Gameplay Rules

All games available at q789com are supplied by licensed third-party providers and use certified Random Number Generator (RNG) systems or, in the case of live casino titles, physical game outcomes. q789com does not influence the outcome of any game.

In the event of a technical failure, network interruption, or system error during a game round, q789com will endeavour to resolve the round in the fairest manner possible. If a game round cannot be completed, the bet will be returned to your account balance. In all cases of dispute, the outcome as recorded in q789com's server logs will be considered final, provided no fault on the part of q789com is identified.

Minimum and maximum bet limits are displayed within each game. Placing bets outside permitted limits due to technical error does not create an obligation on q789com to honour winnings calculated from the unauthorised bet amount.

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Prohibited Conduct

The following activities are strictly prohibited on q789com and will result in immediate account suspension, forfeiture of balances, and potential reporting to relevant authorities:

  • Registering more than one account, using false identity information, or impersonating another person.
  • Using any software, bot, automated system, or algorithm to gain an unfair advantage in any game or betting market.
  • Exploiting technical errors, software vulnerabilities, or display glitches to obtain winnings that would not be available under normal operating conditions.
  • Any form of collusion with other players to manipulate game outcomes, particularly in multiplayer games.
  • Depositing funds obtained through illegal activity or using q789com as a vehicle for money laundering.
  • Accessing q789com with the intent to circumvent any voluntary self-exclusion agreement previously entered into by the player.
  • Systematically exploiting promotional offers in a manner designed to extract value without genuine play — commonly referred to as "bonus abuse" or "bonus hunting".

Intellectual Property

All content on the q789com platform — including but not limited to the brand name, logo, game interfaces supplied by q789com, website design, text, graphics, and software — is the property of q789com or its licensed providers. You are granted a limited, non-exclusive, non-transferable licence to access and use this content solely for personal, non-commercial gaming purposes.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any q789com content without prior written permission.

Privacy & Data

q789com collects and processes personal data as necessary to operate the platform, verify player identity, process transactions, fulfil regulatory obligations, and provide customer support. The full details of what data is collected, how it is used, and your rights in relation to it are set out in the q789com Privacy Policy.

By accepting these Terms, you also accept the Privacy Policy. Personal data is never sold to third parties. It may be shared with licensed game providers, payment processors, and regulatory or law enforcement bodies only to the extent required for legitimate operational or legal purposes.

Limitation of Liability

q789com is provided on an "as available" basis. While we make every effort to ensure the platform is accessible and functional at all times, we cannot guarantee uninterrupted access. q789com shall not be liable for any losses arising from platform downtime, technical failures outside of q789com's direct control, or third-party service interruptions (including mobile network provider outages affecting Easypaisa or JazzCash services).

q789com's total liability to any player for any claim arising from use of the platform shall not exceed the net deposits made by that player in the thirty days immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability for fraud, gross negligence, or any other liability that cannot lawfully be excluded.

Account Suspension & Closure

q789com reserves the right to suspend, restrict, or permanently close any player account at its discretion if there is reasonable cause to believe any of the following:

  • A breach of these Terms has occurred or is suspected.
  • The account holder's identity cannot be satisfactorily verified following a KYC request.
  • Fraudulent, abusive, or criminal activity is suspected.
  • Continued operation of the account poses a regulatory, legal, or reputational risk to q789com.

Where an account is suspended under investigation, legitimate account balances (excluding bonus funds and any winnings obtained in suspected breach of these Terms) will be held securely and returned to the player if the investigation concludes without finding a breach.

Players may voluntarily close their q789com account at any time by contacting customer support. Account closure requests will be processed within two business days. Any remaining real-money balance at the time of closure (net of active bonus funds) will be returned via the player's registered payment method.

Responsible Gaming

q789com is firmly committed to responsible gaming. We believe that gambling should be a form of entertainment, not a financial strategy or a source of distress. The following tools are available to all q789com players at no charge through their account settings:

  • Deposit Limits: Set daily, weekly, or monthly deposit caps. Limit reductions take effect immediately. Increases require a seven-day cooling period.
  • Session Time Reminders: Receive automatic notifications after a set period of continuous play.
  • Cooling-Off Period: Temporarily suspend access to your account for a period of your choosing (24 hours up to 90 days).
  • Self-Exclusion: Permanently close your account with a commitment not to re-register. q789com will retain your details on a restricted list to help prevent accidental re-registration.

Full details of all responsible gaming tools and external support resources are available on the Responsible Gaming page. If you are concerned about your own gambling habits or those of someone you know, we encourage you to read that page and use the tools available.

Minimum age: q789com strictly enforces an 18+ policy. If we have reason to believe an account is held by someone under 18, the account will be suspended immediately and the matter investigated.

Amendments to Terms

q789com may amend these Terms at any time to reflect changes in law, regulatory requirements, platform features, or business circumstances. When material changes are made, registered players will be notified via email or prominent in-platform notification at least seven days before the revised Terms take effect.

The date of the most recent revision is displayed at the top of this page. It is your responsibility to review these Terms periodically. If you disagree with any revised Terms, your remedy is to close your account before the effective date of the change, in which case you will not be bound by the revised Terms.

Contact Us

If you have any questions about these Terms, or if you need to make a complaint, please contact the q789com support team. We are available 24 hours a day, seven days a week, in both Urdu and English.

Email Support
support@q789com.bet

Live Chat
Available 24/7 via your logged-in q789com account. Login at /login.

Response Time
Live chat queries resolved in real time. Email responses within 12 hours.

Happy with Our Terms? Join q789com Today

Thousands of Pakistani players trust q789com because we are open about the rules from day one. Register in 60 seconds, deposit from Rs 200 via Easypaisa or JazzCash, and claim your welcome bonus of up to Rs 20,000.

18+ only · By registering you confirm acceptance of these Terms and Conditions · Responsible Gaming